Mel Pearce

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A small-town blogger and customer service rep that loves video games, history, and crafting. They mostly play MMOs, but sometimes delve into other stuff. Mel writes about small business, gaming, and witchcraft between fanfic postings.

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How to Get What You Want Out of Customer Service
6 months ago
Your internet company messed up on your bill and you're upset. You decide to call while you're still angry, and you yell at the customer service rep. Next thing you know, you're talking to dead air an...